JetBlue

JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible. Unfortunately, there are times when things do not go as planned. If you’re inconvenienced as a result, we think it is important that you know exactly what you can expect from us. That’s why we created our Customer Bill of Rights. These Rights will always be subject to the highest level of safety and security for our customers and crewmembers.

General information

JetBlue will notify customers of delays, cancellations and diversions. Notification may be given in any of the following forms: via jetblue.com, telephone, flight information display system, airport announcement, onboard announcement, email or text message.

Compensation

For travel booked through jetblue.com or 1-800-JETBLUE:

• If your flight qualifies for compensation, you will receive an email from JetBlue within seven days of your flight’s scheduled departure. This will happen automatically and there is no need to contact JetBlue.

For travel not booked through jetblue.com or 1-800-JETBLUE:

• If your flight qualifies for compensation, please call 1-800-JETBLUE (538-2583) seven days or more after your flight’s scheduled departure to inquire about potential compensation.

Find out if your flight qualifies for compensation.